NRG provides a comprehensive portfolio of support service packages ranging from traditional break/fix contracts and remote support through to tailored and fully managed contracts.
For a
fully outsourced and managed ICT environment, look to NRG’s premier service
Total Care.
Total Care provides a complete end-to-end solution for organisations that wish to remove the considerable overhead of supporting, developing and implementing ICT services within their business.
Total Care provides each organisation with a unique combination of services adapted to suit the specific requirements of their business.
Total Care can provide you with some of the following services: -
Fully managed infrastructures for your WAN, LAN and Telephony
Fully managed Internet services provided directly by NRG through System Online Limited
Fully managed Hosted Server Infrastructure fully integrated into the LAN and WAN topology
Proactive in hours/out of hours planned maintenance for complete ICT Infrastructure
Full support of all desktop, mobile and peripheral ICT equipment
On-site rotated service resource
Full end user support providing 8am - 8pm service desk coverage as standard with 24/7 coverage for emergency core infrastructure support
Comprehensive 24/7 proactive monitoring of ICT infrastructure assets and sites
Comprehensive asset management including license management and asset disposal
Comprehensive Disaster Recovery options for ICT Services integrated into BCP
Full management and co-ordination of ICT third party suppliers
Continual improvement process for ICT development through comprehensive research & development and strategic support
Full access to comprehensive service desk management system
Proactive user groups and office IT clinics
Key to the delivery and success of our support services is our ability to provide all of the key elements for a full ICT infrastructure using our own in-house staff and services.
Call 0845 643 0710 to hear more about how Total Care can take care of your entire ICT infrastructure.
